Product problem
Describe what you expected, what happened, the app version, iOS version, and the general stage that failed. Redact all links and personal photo details.
Support
Help without exposing your photos.
MomenThumb support currently runs through the project's public GitHub Issues. Start with a non-sensitive description and keep every private album or gallery link out of the issue.
Before you post
Never put a Google Photos URL, MomenThumb gallery capability URL, archive or storage path, photo, or screenshot containing a private link in a GitHub issue. Issues are public and searchable.
Google blocked the import
Google controls album access and download. Report the visible blocker in general terms—such as login, CAPTCHA, missing download, quota, or permission—without posting the album URL.
Share access
State whether the share appears active, expired, or revoked. Do not paste the capability URL; anyone with that active URL can open the gallery.
Privacy or security concern
Open an issue containing only a general request for a private reporting handoff. Do not publish vulnerability details, access tokens, identifiers, or example links.
In-app account deletion
Delete your account and all stored data
Revoking or expiring a gallery disables that capability. It does not delete the private source archive, the analysis job, derived photos, or copies a recipient already saved.
- Open MomenThumb on the iPhone that owns the anonymous workspace.
- Open Settings and tap Delete My Account and All Data.
- Read the scope and confirm Delete Everything. Public gallery links stop working first; private cloud data, the Firebase account, and local history are then removed.
The signed-in Firebase identity and App Check proof authorize deletion, so no separate support verification is needed. Cleanup normally finishes during the request, but may continue for up to 25 hours when analysis was already running. If you have lost access to the owning installation, open a non-sensitive GitHub issue for help and do not post any album link, gallery link, photo, or identifier.
Useful context
Current product boundaries
- A public Google Photos link can still reveal sensitive content. Submit only albums you are authorized to process.
- Google may require login, reauthentication, CAPTCHA, or another interaction that the service cannot bypass.
- The current Firebase identity is anonymous and local to the app installation or browser profile, not a durable account shared automatically across devices.
- People grouping is optional, off by default, and should be enabled only with an appropriate reason and permission.
- Capability galleries are passwordless. Keep the URL private and revoke it when recipients no longer need access.